Before You Go:
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If your cat uses a litter tray, please check that there is enough cat litter to cover your absence, some bags, a scoop and a dust pan and brush
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Make sure that there is enough of your cat’s favourite food in the house: trips to the supermarket incur a surcharge of £ 5 per trip
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Leave out washing-up materials and some kitchen roll
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Put your cat’s favourite toys in a visible spot
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Leave us a note if there are any points we did not discuss when you booked
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Ensure that we have a contact number in case of emergencies and also the name and number of your vet. If your cat is insured, please make sure we know where the documentation is
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Payment terms are as follows: on the collection of the keys you will receive an invoice and be asked to pay 50% deposit, the remaining 50% to be paid on return of the keys. Cheques should be made payable to “Happy Cats Cat Sitting”
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Please, please take our telephone number with you. If your return is delayed for whatever reason, please ring us to let us know!
Security:
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We are fully insured but to avoid any mishaps please:
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Make sure that your spare keys work. We cannot be responsible for doors or locks which have a “knack” to them, so please ensure that they work properly before your booking starts as we will, understandably, accept no responsibility for the malfunctioning of locks which have already been identified as “difficult”
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If you have a burglar alarm please tell us how to set and deactivate it and remember to give us any further instructions
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If necessary don’t forget to tell your neighbours that we will be visiting
During Your Absence:
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We will visit your cat each day, making as many visits as agreed with you
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Each time we visit we will wash all bowls, feed as directed and change the water. We will also clean the litter tray
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Most importantly we will give your cat lots of time and lots of affection! We always carry a range of toys with us, but it’s obviously useful if you remember to leave your cat’s own toys around for us to use as well
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If you do not call us on your return we will continue to visit your cat at the usual rates and until we hear from you: your cat’s welfare comes first.
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Should you decide to return early please give us 48 hours notice of the cancellation of any visits, otherwise these visits will be billed as usual
Upon your return:
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Please ring us to let us know that you have returned
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When we have heard from you we will arrange to drop off your keys unless, as a regular client, we have your permission to keep them
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Please take the time to fill in a “feline feedback form” which we will leave in the kitchen. We aim to satisfy you and to make your cat a “happy cat” and are always pleased to learn of ways in which we can improve our service!
Thank you for considering Happy Cats Cat Sitting!
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